1.HOW DOES EARLY ACCESS WORK?

Early Access enables you to secure items before the store opens fully to the public. Upon subscribing to our mailing list you will receive an email on the day of the new drop/release that contains a password you may use to enter our store. We will also issue this password via our Discord server. (**PLEASE NOTE SINCE ALL OF OUR PRODCUTS ARE VERY LIMITED, WE ENCOURAGE MAKING USE OF EARLY ACCESS TO AVOID ANY DISSAPOINTMENT)

2. DO YOU SHIP TO MY COUNTRY?
We currently only provide shipping in South Africa only at the moment.

3.WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday - Friday, excluding major holidays, and shipped within 1-4 business days, unless otherwise specified in the product description.

4.I HAVE RECEIVED A TRACKING NUMBER BUT THE SHIPMENT HASN'T UPDATED?
Tracking numbers are generated when your shipping label is created. Please allow a minimum of 2-3 business days from the courier (TheCourierGuy) for tracking updates.

5. CAN I EXCHANGE AN ITEM?
To initiate an item exchange, please send an email to Inforbrthrhood@gmail.com. In your email, provide your order number, the item you wish to exchange, and the desired size for the replacement. Please note that exchanges are subject to availability and cannot be guaranteed due to remaining stock.

6. CAN I EDIT/MODIFY MY ORDER AFTER PURCHASE?
Yes, it is possible to edit or modify your order after purchase, but it depends on the specific circumstances. We recommend contacting our customer support team as soon as possible with your request. Please note that while we will do our best to accommodate your request, certain limitations or restrictions may apply based on the order's processing stage.

7.HOW, DO I FIND OUT ABOUT NEW DROPS/RELEASES?
To stay informed about new drops and releases, we encourage you to subscribe to our email list or join our Discord server. For more frequent updates, you can also follow us on Instagram at: brthrhood444

8. I HAVE EMAILED CUSTOMER SERVICE WHEN CAN I EXPECT A RESPONSE?
Our Customer Support Team aims to respond to inquiries within 24-72 business hours. However, please note that response times may be longer during peak periods and we apologise for this

9. HOW DO I UPDATE AN INCORRECT SHIPPING ADDRESS?
To update an incorrect shipping address, please contact our customer support team as soon as possible. Provide them with your order details and the correct shipping address. They will then assist you in updating the address if it is still possible to do so. Please note that depending on the stage of processing, it may not always be feasible to make changes to the shipping address.

10.WHAT SHOULD I DO IF I RECEIVE A FAULTY OR WRONG ITEM?
If you receive a faulty or incorrect item, we apologise for the inconvenience. To resolve this issue, please contact our customer support team as soon as possible. Provide them with details about the problem, including your order number and a description and pictures of the issue. Our team will guide you through the necessary steps to return the item and arrange for a replacement or refund, depending on the situation.

11. DO YOU SHIP TO PO BOX ADDRESSES?
We do not ship to PO boxes under any circumstances.